Internal Information System Policies.

The Internal Information System of HIPER RENT A CAR, S.A. It is the channel to communicate, confidentially and effectively, any information about irregular acts committed by HIPER RENT A CAR, S.A. or its staff, who have been known within the framework of a work or professional relationship maintained with our organization in accordance with the provisions of Law 2/2023, of February 20.

The organization has configured the Internal Information System through the following channels:

• In writing: Through the link https://portaldenuncias.online/protecmir-hiper_rent_a_car-6b51d431d
• Through postal mail, addressed to the person responsible for the internal information system of the organization HIPER RENT A CAR, S.A. in CAMINO CAN PASTILLA Nº41 07610 PALMA DE MALLORCA, BALEARIC ISLANDS.
• Verbally:
• At the request of the informant, the information may also be presented through a face-to-face meeting with the System Manager, within a maximum period of seven days from the presentation of the request.

-In addition to these channels, communications can be submitted to the external information channels of the competent authorities.

-Once the complaint is received, the person responsible for the internal information system will communicate the acknowledgment of receipt of the complaint to the complainant within a period of less than 7 days, in the case of nominal complaints. In any case, the complainant will be informed of the rights and obligations established by the personal data protection regulations.

-The person responsible for the internal information system will issue a reasoned report that will uphold or reject the communication filed, justifying, in any case, the decision taken. The report will be notified to the informant and the affected person within a maximum period of 3 months from the expiration of the period of seven days after the communication was made, except in cases of special complexity that require an extension of the period, in which case, this may be extended up to a maximum of another three additional months.

-During the processing of the complaint, communication and contact can be maintained with the informant/complainant and, if considered necessary, additional information may be requested from the reporting person.

-It is guaranteed that the person affected by the information or complaint has knowledge of it, as well as the facts reported succinctly. Additionally, you will be informed of your right to present allegations in writing and the processing of your personal data. However, this information may be provided during the hearing process if it is considered that providing it in advance could facilitate the concealment, destruction or alteration of evidence.

-The person responsible for the internal information system/complaints channel guarantees confidentiality to all those who use the internal information system/complaints channel. Furthermore, he guarantees confidentiality when the communication is sent through reporting channels other than those established or to members of staff not responsible for its treatment.

-During the processing of the file, the people affected by the communication will have the right to the presumption of innocence, the right of defense and the right of access to the file, as well as the same protection established for informants, preserving their identity and guaranteeing the confidentiality of the facts and data of the procedure.

-The processing of personal data resulting from the application of this procedure will be governed by the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, in Organic Law 7/2021, of May 26, on the protection of personal data processed for the purposes of prevention, detection, investigation and prosecution of criminal offenses and of execution of criminal sanctions.

-The person responsible for the internal information system/complaints channel will immediately send the information to the Public Prosecutor’s Office when the facts could indirectly constitute a crime or to the European Prosecutor’s Office, in the event that the facts affect the financial interests of the European Union.

-The organization guarantees the absence of retaliation against anyone who brings to its attention possible illegal conduct or has reported a regulatory breach or collaborates in its investigation or helps resolve it.

-People who communicate or reveal infractions included in Art. 2 of Law 2/2023, of February 20, and actions or omissions that may constitute a serious or very serious criminal or administrative infraction, will have the right to enforcement measures. protection provided that the conditions set out in article 35 of the aforementioned standard are met. The protection measures are included in article 38 of Law 2/2023, of February 20.

-The complaint or information will be kept in the organization’s offices in accordance with its archiving and document conservation policy.

-The organization has a record of all complaints received. Reports will be kept only for the period that is necessary and proportionate in order to comply with the requirements imposed by Law 2/2023, of February 20, regulating the protection of people who report regulatory infractions and the fight against crime. corruption and in accordance with the provisions of article 24 and other applicable articles of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.

Link to the complaint form

https://portaldenuncias.online/protecmir-hiper_rent_a_car-6b51d431d